When Jennifer was 51 her husband became gravely ill and as he recovered she decided to do something she’d always wanted to do but had put off, a triathlon. The only problem was, she couldn’t swim more than 10 metres, run properly, or ride a bike. Her journey towards becoming an entrepreneur really started in […]
As a consumer, I’ve learned that the best thing you can ever do when someone royally stuffs you around is to ask the question: “how do you plan to make it right?” Now as the owner of a micro business, I view that question as a business planning tool. Service errors, catastrophes and a plethora of unforeseen circumstances can sometimes hamper client service experiences, no matter how consumer-focused you are.